Despite the current level of technological innovation in America, the inefficient scheduling process to move a patient from provider to provider has stagnated, especially when making an appointment involves the input of another healthcare provider.
Recently conversing with the leadership team of a substantial ACO, my team and I came to a new understanding of the real and figurative barriers they have in achieving their missions. Having thousands of providers spread out over dozens of EHR systems in multiple counties caring for a certain cohort of patients creates a challenge to pull and share information and measurements across EHR systems as patients visit different provider offices in their journey of care. Most of this data is manually aggregated due to the challenge of integrating across multiple EHR’s.
The inception of the ACO represents healthcare’s evolution towards a perennial truth. Measuring is important. Measurement of the economic facts such as time, cost, etc. Inter-system measurement across patient cohorts. Measurement of qualitative outcomes. Measurement of provider capacity and patient density.
There are a lot of scheduling companies. There are a lot of scheduling services in healthcare. That's why, 4 months ago, we were surprised when a substantial orthopedic specialist told us that it wasn't ideal for patients to schedule into their practice. We realized that there are a lot of scheduling companies that (1) want to control the lead flow into provider offices or (2) want to change the way patients access healthcare. Many other scheduling companies in healthcare utilize scheduling as a means/bottleneck/revenue driver to accomplish and own that control. Once they own their schedule.....