Is Integration Required for Referral Solutions?

Recently conversing with the leadership team of a substantial ACO, my team and I came to a new understanding of the real and figurative barriers they have in achieving their missions. 

Having thousands of providers spread out over dozens of EHR systems in multiple counties caring for a certain cohort of patients creates a challenge to pull and share information and measurements across EHR systems as patients visit different provider offices in their journey of care. Most of this data is manually aggregated due to the challenge of integrating across multiple EHR’s.

But in the most literal sense, ACO’s struggle to keep their patients where they can see them. Without the ability to see where the patient is in their journey of care, providers struggle to measure quality outcomes with any degree of certainty or efficiency. To overcome these barriers, providers get on the phone and call one another, referring, scheduling, tracking, checking in, scheduling, checking in, referring, coordinating, etc.. Across a typical city, we estimate that scheduling and referral calls alone within provider offices alone take 36,000 hours per day.

In an ideal world providers could automatically  measure the effectiveness of care by tracking the patient and measuring their patient's’ outcomes across all providers in their care journey with no duplication of efforts.

But for the time being, ACO’s struggle to track patients, let alone their outcomes across unintegrated EMR’s without duplicating efforts and administrative headaches. Until Blockit. 

If providers could pass referrals electronically to one another’s EMR’s or practice management systems, gain visibility into each other’s availabilities, and even schedule the patient in real time…. We would eliminate much of the headache described above, enable ACO’s to better track their patient's’ care journey and measure the effectiveness of the care they are delivering. 

The solution requires integration. The solution requires mirroring provider scheduling workflows to allow real-time scheduling. The solution requires the ability to pass patient information between provider offices without duplicating patient records. The solution is Blockit.