Caring About Care: What a Moving Company Taught Me About Creating Excellent Patient Experiences

Much like moving across the country, healthcare appointments are often an intense source of stress. Patients have heard too many horror stories of simple checkups exposing something terrifying or prices being more than they expected. When physicians and their staff offer excellent service, when they care about caring, they can dramatically affect a patient’s whole experience.

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David Gregorio
Slowing Down to Speed Up: What a Dairy Farmer Taught Our CEO About Innovation

In recent years, we have seen massive investments made toward healthcare technology, but the overall costs of healthcare continue to skyrocket without a corresponding increase in quality and access. Like my grandfather, we need to rethink how we approach innovation. We need to learn how to patiently search for the root problems before we spend more money and time solving for the wrong ones.

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Jake McCarley